UW offers the community in Dumfries access to some of the best broadband deals available.
Our packages provide impressive speeds of up to 944Mbps, ensuring a smooth experience for streaming, working from home, or gaming online.
Customers enjoy no installation or connection fees. Discover flexible plans starting at £23.95 when bundled with other services.
1119 in Dumfries are saving an estimated total of £49,236 on their broadband each year.
Broadband Saving Estimate: Switching to UW Full Fibre broadband after your initial contract with current supplier has ended could save you £44 a year. This calculation is based on the average UW saving of our Full Fibre 150 tariff vs BT, EE, Plusnet, Sky, Talk Talk, Virgin and Vodafone’s closest equivalent tariff (£134.45) over three years. Correct as of 17/04/26.
Have questions? Speak with our Partners today to learn more.
The UW Cashback Card is one of the easiest ways to shrink your bills. Top it up. Use it when you shop. Earn up to 10% cashback. That cashback comes straight off your UW bill.
Even better? Get up to £150 pre-loaded when you join.
And our top Cashback Card holders save an average of £461 a year on their UW bills. Not bad for everyday spending.
Cashback: you can earn unlimited cashback at the relevant % from our retail partners each month. Purchases from other retailers are eligible for cashback of 1% on spend, subject to cashback caps which vary depending on the number of services you have taken out. You are only eligible to receive the 1% cashback at other retailers if you are not engaged in debt collection proceedings with UW – and have at least one of the following services live at the time of billing: Mobile, Broadband (Broadband and/or Home Phone) or Energy. See our Cashback Card terms and conditions here.
Cashback Card Trial: Get three months free cashback on everyday spending at major retailers. £3 per month after trial – no contract, cancel any time. See terms and conditions here.
Cashback Card Credit: New UW homeowner and tenant customers only. Welcome Bonus (£50-£150) based on Bundle Services taken at sign-up (excludes Home Insurance). Direct debit required. 12-month clawback applies if Bundle Services cancelled. Energy or Broadband required for £100/£150 Bundle Service bonus. For full terms click here.
Cashback Savings: Calculated using the average cashback earned between 01-01-2024 to 29-12-2024 (52 weeks) by the top 10% of active account holders (customers who used their card at least once a week during this period). This figure excludes customers who won 100% cashback through the Cashback Magic promotion.
The UW cashback card is issued by PSI-Pay Ltd pursuant to a license by Mastercard International Incorporated. PSI-Pay Ltd is regulated by the Financial Conduct Authority (FCA) under the electronic Money Regulations 2011 (FCA register number 900011) for the issuing of electronic money. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Our cashback card provider PSI-Pay Ltd is an authorised e-money institution. E-money is not subject to Finance Services Compensation Scheme protection in the way bank deposits are, but it is subject to “safeguarding” requirements. In the unlikely event of insolvency, this means there will be a pool of funds from which cashback card customers would be repaid (subject to certain deductions for associated insolvency costs).
Add up to three extra unlimited data SIMs to Unlimited Max for free for six months.
The more services you add, the bigger the savings you can unlock. Guaranteed.
Build the perfect bundle of energy, broadband, mobile and insurance that’s right for you.
Unlimited Max tariff: New mobile customers only. 1 Unlimited Max SIM at £23 required. Inclusive allowance free on up to 3 additional SIMs for 6 months, then standard charge p/m each. Out-of-allowance usage charges apply. Porting of existing no. required. See terms. Correct at 28.08.2025 UW Price Pledge: Eligible new customers (from 22/04/24) who take 3 or more qualifying services and regularly use their Cashback Card. If a customer doesn’t save with UW (incl. Cashback) in their first year vs their previous provider (or cheapest major provider where applicable), they can apply to claim the UW Price Pledge between 12 – 15 months after their sign-up date; the pledge & no exit fees only applies to qualifying services taken at sign-up. When you claim, we’ll assume an average Cashback Card saving of £160 a year (based on customer usage data from 03.04.23 to 31.03.24, for users who earned Cashback at least at least once a week, excluding promotional activities) or your actual Cashback saving if higher. Full details, eligibility and terms available here.
Here’s a few ways you can save with Utility Warehouse:
– Cheapest variable energy in the UK
– Unlimited data SIM for £23 or get 10GB for £5
– Broadband for just £23.95 a month with no connection fees
– A Cashback Card that gives you money off your bill when you do your every day shopping
£400 to help you switch: When you take a 3 or 4+ Service Bundle, we’ll give you credit up to £400 towards any termination fees (excluding Home Insurance) you have to pay your current providers. You’ll need to return any equipment and pay for services you used before you cancel. Additional requirements apply to customers who are tenants. Further terms apply see our Residential Products and Services terms and conditions here.
30 days to switch: Available when a new customer switches at least two of their services on the same date: energy, broadband, mobile and insurance (insurance means Boiler & Home Cover or Income Protector only). Any equipment must be returned and services used must be paid for before cancelling. Terms apply.
UW Price Pledge: Eligible new customers (from 22/04/24) who take 3 or more qualifying services and regularly use their Cashback Card. If a customer doesn’t save with UW (incl. Cashback) in their first year vs their previous provider (or cheapest major provider where applicable), they can apply to claim the UW Price Pledge between 12 – 15 months after their sign-up date; the pledge & no exit fees only applies to qualifying services taken at sign-up. When you claim, we’ll assume an average Cashback Card saving of £160 a year (based on customer usage data from 03.04.23 to 31.03.24, for users who earned Cashback at least at least once a week, excluding promotional activities) or your actual Cashback saving if higher. Full details, eligibility and terms available here.
Cheapest variable energy: when you take energy and two other eligible bundle services vs standard variable tariffs offered by major suppliers (large and medium suppliers as defined by Ofgem), for sale nationally, excl. existing customer tariffs. Based on Ofgem’s typical domestic usage. Payment by Direct Debit. Correct as of 13/01/26. Contact us to verify. See UW terms and conditions.
One bill – for all your home services.
One account – with only one password to remember.
One number – for our award-winning Customer Services team
Best Value Energy Supplier rated by Expert Reviews and rated ‘Excellent’ on Trustpilot.
The UK’s best value Unlimited+ multi-SIM mobile deals, with 99% UK coverage.
Five star rated building and contents home insurance plus boiler and home cover.
Awards: Our Home Insurance cover has been given five stars by independent consumer experts, Defaqto (2026) and Moneyfacts (2026).
The UK’s best 3+ multi-SIM deal on 5G Unlimited SIMs: Based on price, speed and reliability.
Price: UK’s cheapest unlimited multi-SIM package in the UK on a 30 day rolling contract for customers taking 3 or more Unlimited SIMs compared to EE, GiffGaff, ID Mobile, O2, Smarty, Three, Vodafone (excluding introductory or time limited offers). Prices correct as of 16/04/2026
Discover how UW provides exceptional broadband solutions designed for residents in Dumfries.
By bundling your broadband with our energy and mobile services, you could streamline your monthly bills while enjoying superior connection speeds.
Our 60 Partners in Dumfries are dedicated to helping you find the best broadband deals tailored to your needs, ensuring you benefit from a full range of services.
Join the thousands who have made the switch to UW and experience the advantages today.
Compare our fixed and variable rate tariff deals.
Full fibre with no installation or connection fees.
Unlimited data, calls and texts with 99% UK coverage.
Defaqto and Moneyfacts five-star-rated Home Insurance.
Multi Service Savings Estimate: We’ve compared our most popular services with the average price of our main competitors’ equivalent services. By ‘main competitors’ we mean at least three of the largest suppliers by market share who sell a comparable product. The saving shown is based on the average of these competitors’ pricing when compared with an equivalent new UW customer who takes three services – energy (Double Gold variable), broadband (Full Fibre 150), mobile (Unlimited) and pays by direct debit.
Energy: Save on average £48 per year on your energy bills when you take a variable energy service plus two other eligible bundle services vs standard variable tariffs offered by major suppliers (large and medium suppliers as defined by Ofgem), for sale nationally, excl. existing customer tariffs. Based on Ofgem’s typical domestic usage. Payment by Direct Debit. Correct as of 17/04/26. Contact us to verify.
Broadband: Switching to UW Full Fibre broadband after your initial contract with current supplier has ended could save you £44 a year. This calculation is based on the average UW saving of our Full Fibre 150 tariff vs BT, EE, Plusnet, Sky, Talk Talk, Virgin and Vodafone’s closest equivalent tariff (£134.45) over three years. Correct as of 17/04/26.
Mobile: Save £182 with Unlimited Max compared against the closest equivalent 30 day rolling unlimited data tariffs across EE, GiffGaff, O2, Three and Vodafone over a 12 month period. Price correct as of 16/04/2026. Excludes offers and promotional tariffs.
Additional SIMs charged at £0/month for six months, then £10/month each. Terms apply.
I love keeping busy, which is easy with 2 children, a dog, a rabbit and husband, whilst working part time as a primary school teacher, supporting children that find school tricky. I am a qualified Mental Health and Exercise Coach and this gave me the confidence to become a Wellbeing Champion within my local authority. I joined UW and have loved helping people save.
I’m Julie Dawes. I’m married to Ian. We live in Dumfries with our son Joe. I grew up in Sanquhar and Dumfries, spent four years in Ayr at teacher training college and 13 years teaching in Stranraer before returning to Dumfries. I taught here then Dalbeattie before retiring last year due to ill health. I’ve been with UW for five years. I worked my business as and when I could alongside my teaching job. Now that I’ve retired I can catch up with friends and family at a time that suits me and rest when I need to. UW has helped restore my self belief and sense of humour and paid for some lovely treats too. If you’ve been looking for that ‘something’ this could be it. Remember – No regrets! Get in touch now for a chat.
Hi I’m Chris . I live just outside Kirkcudbright, South West Scotland, where my wife, Laura and I have owned a sandwich shop for 26 years. We have two children: Luke, 18, and Charlotte, 16. I’ve been with UW for four years. I’ve enjoyed helping many people save money, as well as helping them earn an extra income, and making their dreams possible. UW has boosted my confidence, helped me reach my own personal goals and paid for some wonderful treats. I’ve also made some amazing friends along the way. So if you’d like to shrink your bills, or hear how you can earn an extra income to help you achieve your goals, please get in touch for a friendly chat. I’m always happy to help.
Check out our broadband deals below, Plus, no connection fees guaranteed on all packages, a free UW Wi-Fi Hub and multiservice discounts available to all.
Choose the internet connection that works best for you, subject to availability.
Ultra – has an average speed of 35Mbps, perfect for browsing social media and sending emails
Ultra Plus – has an average speed of 63Mbps, ideal for streaming HD movies and video calls
Full Fibre 150 – has an average speed of 150Mbps, great for online gaming on multiple devices
Full Fibre 500 – has an average speed of 500Mbps, best for heavy usage across multiple devices
Full Fibre 900 – has an average speed of 944Mbps, Perfect for the busiest households and latency-free gaming
All our broadband packages now come with our UW Wi-Fi Hub free of charge – perfect for supporting a high-speed internet connection. And it can be made even better with our Whole Home Wi-Fi solution, too.
Thanks to our special partnership with Amazon, UW customers in Dumfries can enhance their broadband experience with Amazon Eero devices.
You’ll receive the Eero Secure app, which offers features like parental controls, advanced security, and ad blockers. Enjoy greater connectivity and peace of mind with UW’s best broadband deals.
Experience the best broadband deals in Dumfries with UW.
Enjoy fast, reliable broadband for just £23.95 a month.
You can rest assured with no installation or connection fees.
Sign up today and stay connected.
Broadband Saving Estimate: Switching to UW Full Fibre broadband after your initial contract with current supplier has ended could save you £44 a year. This calculation is based on the average UW saving of our Full Fibre 150 tariff vs BT, EE, Plusnet, Sky, Talk Talk, Virgin and Vodafone’s closest equivalent tariff (£134.45) over three years. Correct as of 17/04/26.
Discover fast and reliable internet with UW’s Full Fibre Broadband in Dumfries.
When switching to UW, you could benefit from estimated savings of £44 annually.
Experience seamless connectivity for your home.
Full Fibre £16 saving: Switching to UW Full Fibre broadband after your initial contract with current supplier has ended could save you £16 a year. This calculation is based on the average UW saving of our Full Fibre 100 tariff vs BT, EE, Sky, Talk Talk, Virgin and Vodafone’s closest equivalent tariff (£47). Correct as of 29/09/2025.
Our best UW broadband deals for customers in Dumfries.
When you switch to us, you could receive up to £400 to help towards any termination fees with your existing provider.
Plus, enjoy 30 days to change your mind without any penalty.
£400 to help you switch: When you take a 3 or 4+ Service Bundle, we’ll give you credit up to £400 towards any termination fees (excluding Home Insurance) you have to pay your current providers. You’ll need to return any equipment and pay for services you used before you cancel. Additional requirements apply to customers who are tenants. Further terms apply see our Residential Products and Services terms and conditions here.
Our Partners are a team of local Utility Warehouse experts up and down the country, who help people save money on their bills. With 70,000 Partners across the UK, there’s someone nearby who’ll be happy to chat.
16 Mar 2026 : Whether you’re on a work video call or streaming a film, suddenly losing internet connection can be frustrating.
21 Jan 2026 : Moving house is exciting, but – let’s face it – it’s also a big job. There are so many things to think about, from packing boxes to changing your address on everything.
3 Oct 2025 : Gigabit internet is becoming more common in UK homes - but is this ultra-fast broadband worth it for you?
25 Jul 2025: Whether you're staying with your current provider or looking to switch, transferring or setting up your broadband in a new home doesn’t have to be stressful.
UW Partners in and around are people just like you, who earn an extra income by introducing others to UW and helping them sign up as customers. They also help people to become a UW Partner and start earning an income by recommending UW to their friends and family.
Yes, of course – over 1,386,585 customers and 70,000 UW Partners already do. We’re also regulated by the energy regulator Ofgem, the telecoms regulator Ofcom, and the Financial Conduct Authority. We’ve been doing business for nearly three decades and are listed on the London Stock Exchange, which means we’re one of the UK’s largest publicly-owned companies.
Switching broadband provider couldn’t be easier. We’ll handle the entire process and it only takes about 14 days. You’ll keep your existing telephone number, and if you don’t have a telephone line we can install one for you.
No, leave this with us and we’ll let them know you’re switching. However, if you’re currently a Virgin customer, you will need to call them after your line is working with us and ask them to cancel the service.
Yes, you can. But you’ll need to make sure your router isn’t locked by your previous provider. When you sign up to us, we’ll send you your username and password, so you connect your own router.
With our full fibre broadband options in , your router needs to be Very High-Speed Digital Subscriber Line (VDSL) compatible. If it’s not, it won’t work with our broadband service.
Unlimited data means that you don’t have a cap on your data allowance each month in and the rest of the UK. There are no restrictions on how much data you use, so you won’t have to worry about using up all your allowance.
Our Unlimited data, calls and texts SIM-only plan is perfect for surfing the internet, taking video calls, or even streaming media, as you can use as much as you need.
We’re offering EU roaming as part of our Unlimited tariff, so you can take your unlimited data abroad and use up to 14GB of it at no extra cost. It’s part of our Roam like Home service, which lets you use your allowance in 45 locations across Europe. You can also send texts and make calls back to the UK as you would normally with your allowance. Our Unlimited tariff has no data usage cap when browsing in the UK.
Yes, we do. At UW, keeping you connected is important to us. So we signed up to Ofcom’s Automatic Compensation scheme for Phone and Broadband services. Making sure our broadband and landline customers in get compensation when things go wrong remains a priority.
This means that, if you’re eligible, we offer automatic compensation for those unfortunate circumstances when:
● There’s a delayed repair following the loss of service in
● An engineer misses an appointment
● Your service goes live later than the date we said it would.
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