Our broadband packages in Dumfries cater for everyone – whether you’re a keen gamer or a casual video caller, whether you’re in a big family home or a cosy two bed apartment. With internet speeds of up to 500Mbps, a free UW Wi-Fi Hub, and the option to upgrade to the new Amazon eero devices for as little as £5 a month, we can provide some of the best broadband in Dumfries. Oh, and did we mention that our plans start at just £26 a month for new customers if you have other services with us too?
Find a PartnerAt Utility Warehouse, we like to do things a bit differently. We bundle all your home services (energy, broadband and mobile plans) into one, simple bill – helping you save time and unlock savings and benefits.
Even better, we use a team of distributors, called Partners, to ensure you get a package that's tailored to your needs.
To find out more about our broadband deals in Dumfries and other services, get in touch with one of our authorised Utility Warehouse Partners – they'll guide you through our award-winning multiservice offering.
Choose the internet connection that works best for you subject to availability.
Ultra – has an average speed of 35Mbps, perfect for browsing social media and sending emails
Ultra Plus – has an average speed of 63Mbps, ideal for streaming HD movies and video calls
Full Fibre 100 – has an average speed of 100Mbps, great for online gaming on multiple devices
Full Fibre 500 – has an average speed of 500Mbps, best for heavy usage across multiple devices
More homes across the UK are becoming Full Fibre-ready every day. What is Full Fibre broadband? It's lightning quick internet delivered by optic cables straight to your home
This makes it the ideal choice for keeping up with the tech in your home. Get in touch with your local UW Partner to find out more about full fibre availability in Dumfries.
Choose the internet connection that works best for you subject to availability.
Ultra – has an average speed of 35Mbps, perfect for browsing social media and sending emails
Ultra Plus – has an average speed of 63Mbps, ideal for streaming HD movies and video calls
Full Fibre 100 – has an average speed of 100Mbps, great for online gaming on multiple devices
Full Fibre 500 – has an average speed of 500Mbps, best for heavy usage across multiple devices
More homes across the UK are becoming Full Fibre-ready every day. What is Full Fibre broadband? It's lightning quick internet delivered by optic cables straight to your home
This makes it the ideal choice for keeping up with the tech in your home. Get in touch with your local UW Partner to find out more about full fibre availability in Dumfries.
I'm a Partner with Utility Warehouse, and moved from Devon to just outside Castle Douglas in Scotland in September 2019. Please contact me if you are interested in saving money, making money or even both. Just think: extra money can mean more time with the people we love.
I've been a UW customer since 2013, becoming a partner two years later. Best move ever, as it allowed me to eventually cut my five day working week down to just three days. Presently I work as an outreach postal assistant. I have three gorgeous grandkids soon to be four and along with their mum, my partner and our dogs, all help to make up my life bubble. A bubble which I'm thankfully able to enhance regularly through my hours working with UW. This is done by helping others save money on everyday essentials or more importantly these days, by showing them how they too can earn an extra income. If either is of interest to you, please do not hesitate to contact me. Thank you for visiting my page. ??
I live just outside Kirkcudbright, South West Scotland, where my wife, Laura and I have owned a sandwich shop for 26 years. We have two children: Luke, 18, and Charlotte, 16. I've been with UW for four years. I've enjoyed helping many people save money, as well as helping them earn an extra income, and making their dreams possible. UW has boosted my confidence, helped me reach my own personal goals and paid for some wonderful treats. I've also made some amazing friends along the way. So if you'd like to shrink your bills, or hear how you can earn an extra income to help you achieve your goals, please get in touch for a friendly chat. I'm always happy to help.
Normally we can let your current provider know you're switching to UW, so you don't have to. But there are some scenarios where you'll have to contact your current provider:
We recommend you wait until your UW broadband is live before you cancel your old broadband service to reduce the risk of having no broadband for a period of time.
Here are the major providers that do use the Openreach network:
If your provider isn't listed above, it's likely not a part of the Openreach network and you'll need to cancel with them directly. Here are the major providers that don't use the Openreach network:
The speed available on your line can be affected by:
The actual speed you receive can be affected by:
Information on Broadband speeds can be found here : Full Fibre Broadband speeds
Yes, you can. But you'll need to make sure your router isn't locked by your previous provider.
When you sign up to us, we'll send you your username and password, so you connect your own router. With our superfast fibre-optic Ultra Broadband options, your router needs to be Very High-Speed Digital Subscriber Line (VDSL) compatible. If it's not, it won't work with our broadband service.
If you need a router, we can send you one too.
Information on UW router can be found here : Whole Home Wi-Fi systems
Yes, we do. At UW, keeping you connected is important to us. So we signed up to Ofcom's Automatic Compensation scheme for Phone and Broadband services. Making sure our broadband and landline customers get compensation when things go wrong remains a priority.
This means that, if you're eligible, we offer Automatic compensation for those unfortunate circumstances when:
We'll apply the following compensation as a credit on your next monthly bill after the incident:
Awards: UW has earned over 80 awards – and counting – in the last decade alone. Current awards include Which? Best Buy for our UW Wi-Fi Hub, USwitch Energy Awards for metering reading services and incentives/rewards and our Home Insurance service has been awarded five-stars by independent financial information experts, Defaqto.
Ultra Broadband vs major national competitors' (BT, Virgin, EE, TalkTalk, Sky, Vodafone) closest equivalent 40mpbs broadband on 18 month min. term. New customers only. Eligibility and terms apply. Correct as of 01.03.2024. To verify: Contact us to verify.
^£400 to help you switch and 30 days to change your mind: When you switch three of your services (one must be energy): energy, broadband, mobile SIMs as a new customer, we'll give you credit up to £400 towards any termination fees you have to pay your current providers. Additional requirements apply to customers who are tenants. 30 days to change your mind: Available when a new customer switches at least two of their services on the same date: energy, broadband and mobile plans. Any equipment must be returned and services used must be paid for before cancelling. Any equipment must be returned and services used must be paid for before cancelling. Terms apply.
UW Price Pledge: eligible new customers (from 22/04/24) who take 3 or more qualifying services and regularly use their Cashback Card. Full details, eligibility and terms available at uw.link/price-pledge.
Cashback Card: *£3 a month. There is also a one off application fee of £5 per account. Further details of all applicable fees and charges are outlined in our Cashback Card terms and conditions.
Registered in England. Company number: 04594421 Utility Warehouse Limited is authorised and regulated by the Financial Conduct Authority