I make it stress-free and a smooth process! I love dogs (and cats). UW has always been a pleasure for me and I have met the most wonderful people. I’ll endeavour to keep it light but informative.
At Utility Warehouse, we like to do things a bit differently. We bundle all your home services (energy, broadband and mobile plans) into one, simple bill – helping you save time and unlock savings and benefits.
Even better, we use a team of distributors, called Partners, to ensure you get a package that's tailored to your needs.
To find out more about our broadband deals in Plymouth and other services, get in touch with one of our authorised Utility Warehouse Partners – they'll guide you through our award-winning multiservice offering.
Choose the internet connection that works best for you subject to availability.
Ultra – has an average speed of 35Mbps, perfect for browsing social media and sending emails
Ultra Plus – has an average speed of 63Mbps, ideal for streaming HD movies and video calls
Full Fibre 100 – has an average speed of 100Mbps, great for online gaming on multiple devices
Full Fibre 500 – has an average speed of 500Mbps, best for heavy usage across multiple devices
Full Fibre 900 - has an average speed of 944Mbps, Perfect for the busiest households and latency-free gaming
More homes across the UK are becoming Full Fibre-ready every day. What is Full Fibre broadband? It's lightning quick internet delivered by optic cables straight to your home
This makes it the ideal choice for keeping up with the tech in your home. Get in touch with your local UW Partner to find out more about full fibre availability in Plymouth.
I make it stress-free and a smooth process! I love dogs (and cats). UW has always been a pleasure for me and I have met the most wonderful people. I’ll endeavour to keep it light but informative.
Let me get it all sorted and simplify your life, and most possibly help you reduce those boring, but unfortunately constantly rising, utility bills. Get in touch for a quick, no-obligation chat over the phone or face-to-face (where possible). Looking forward to hearing from you.
We became UW Partners after first becoming happy customers! We were able to fit it in around Tracy’s full-time nursing role and Darren’s full time job. We absolutely love helping people with the savings and other benefits of being a customer. We pride ourselves in always going the extra mile for our customers. We have also built a team of amazing Partners, who also benefit from the incredible opportunity this business offers. So, whether it’s saving money or earning an extra income you are interested in, we are here to help, and look forward to chatting soon.
Normally we can let your current provider know you're switching to UW, so you don't have to. But there are some scenarios where you'll have to contact your current provider:
We recommend you wait until your UW broadband is live before you cancel your old broadband service to reduce the risk of having no broadband for a period of time.
Here are the major providers that do use the Openreach network:
If your provider isn't listed above, it's likely not a part of the Openreach network and you'll need to cancel with them directly. Here are the major providers that don't use the Openreach network:
The speed available on your line can be affected by:
The actual speed you receive can be affected by:
Information on Broadband speeds can be found here : Full Fibre Broadband speeds
Yes, you can. But you'll need to make sure your router isn't locked by your previous provider.
When you sign up to us, we'll send you your username and password, so you connect your own router. With our superfast fibre-optic Ultra Broadband options, your router needs to be Very High-Speed Digital Subscriber Line (VDSL) compatible. If it's not, it won't work with our broadband service.
If you need a router, we can send you one too.
Information on UW router can be found here : Whole Home Wi-Fi systems
Yes, we do. At UW, keeping you connected is important to us. So we signed up to Ofcom's Automatic Compensation scheme for Phone and Broadband services. Making sure our broadband and landline customers get compensation when things go wrong remains a priority.
This means that, if you're eligible, we offer Automatic compensation for those unfortunate circumstances when:
We'll apply the following compensation as a credit on your next monthly bill after the incident:
Awards: UW has earned over 80 awards – and counting – in the last decade alone. Current awards include Which? Best Buy for our UW Wi-Fi Hub, USwitch Energy Awards for metering reading services and incentives/rewards and our Home Insurance service has been awarded five-stars by independent financial information experts, Defaqto.
Ultra Broadband vs major national competitors' (BT, Virgin, EE, TalkTalk, Sky, Vodafone) closest equivalent 40mpbs broadband on 18 month min. term. New customers only. Eligibility and terms apply. Correct as of 01.03.2024. To verify: Contact us to verify.
^£400 to help you switch and 30 days to change your mind: When you switch three of your services (one must be energy): energy, broadband, mobile SIMs as a new customer, we'll give you credit up to £400 towards any termination fees you have to pay your current providers. Additional requirements apply to customers who are tenants. 30 days to change your mind: Available when a new customer switches at least two of their services on the same date: energy, broadband and mobile plans. Any equipment must be returned and services used must be paid for before cancelling. Any equipment must be returned and services used must be paid for before cancelling. Terms apply.
UW Price Pledge: eligible new customers (from 22/04/24) who take 3 or more qualifying services and regularly use their Cashback Card. Full details, eligibility and terms available at uw.link/price-pledge.
Cashback Card: *£3 a month. There is also a one off application fee of £5 per account. Further details of all applicable fees and charges are outlined in our Cashback Card terms and conditions.
Registered in England. Company number: 04594421 Utility Warehouse Limited is authorised and regulated by the Financial Conduct Authority