How does UW work?

At Utility Warehouse, we like to do things a bit differently. We bundle all your home services (energy, broadband and mobile plans) into one, simple bill – helping you save time and unlock savings and benefits.

Even better, we use a team of distributors, called Partners, to ensure you get a package that's tailored to your needs.

To find out more about our insurance deals in Norwich and other services, get in touch with one of our authorised Utility Warehouse Partners – they'll guide you through our award-winning multiservice offering.

What our customers say

All your home services in one

Partners serving Norwich

Daisy and Gareth Hill

Tasburgh

We are incredibly passionate about UW, enabling people to earn an additional income and have more choices – whether that’s small changes or big dreams: - Saving Money - Beating the cost of living - Earning an extra income - More fun and family time - Planning for retirement We love meeting new people and supporting others (just like you) to make the shift to getting more out of life. We’d really love to hear from you! Let's chat over a coffee or tea – either in person or remotely. Daisy & Gareth

Paul Rimmer

Wymondham

My wife Chris and I have been Partners in UW for over 14 years. We are currently senior team leaders in the business. We are based in Norfolk, but help people all over the country to earn and /or save money with the unique UW proposition.

An image of UW partner Izabela Clarry

An image of UW partner Izabela Clarry

Izabela Clarry

Great Yarmouth

I was a customer with UW for two years before I also joined as a Partner. At a time, our fixed mortgage rate ended and we needed to find extra money to pay our bills. Being a UW Partner provided me with so much more than just extra income – it also came with extremely supportive community, satisfaction from helping others and personal growth. If anything in my story resonates with you, send me a message and let's chat! Love, Izzy

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Why UW?

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Frequently Asked Questions

UW provides a choice between either buildings, contents or combined buildings and contents insurance to safeguard your home and belongs. So if you're a homeowner or a renter we can provide the cover you need. Learn more about types of home insurance cover

Moneyfacts are an independent financial information business who provide expert consumer advice. They rank financial products and services to make it easier for consumers to distinguish between the quality and level of cover they will receive. Their highest possible rating. Read more about: UW awarded two five-star ratings by moneyfacts

As we work with a panel of insurers, your first port of call is to refer to Page 1 of your Policy Schedule. There, you'll find the number to call to get started with your claim.
See more information about ++how to make an insurance claim++.

To claim on your Boiler & Home Cover policy, simply give us a call on 0333 777 3234.
Find more information on what you need to know about making a claim

Awards: UW has earned over 80 awards – and counting – in the last decade alone. Current awards include Which? Best Buy for our UW Wi-Fi Hub, USwitch Energy Awards for metering reading services and incentives/rewards and our Home Insurance service has been awarded five-stars by independent financial information experts, Defaqto.

^£400 to help you switch and 30 days to change your mind: When you take a 3 or 4+ Service Bundle, we'll give you credit up to £400 towards any termination fees (excluding Home Insurance) you have to pay your current providers. You'll need to return any equipment and pay for services you used before you cancel. Additional requirements apply to customers who are tenants. Further terms apply see our Residential Products and Services terms and conditions.

For cancellations within 30 days of the policy purchase if the period of insurance hasn't started and if no claim has been made. If a claim has been made you must pay any remaining premium due for the term of the policy.

UW Price Pledge: eligible new customers (from 22/04/24) who take 3 or more qualifying services and regularly use their Cashback Card. Full details, eligibility and terms available at uw.link/price-pledge.

Cashback Card: *£3 a month. There is also a one off application fee of £5 per account. Further details of all applicable fees and charges are outlined in our Cashback Card terms and conditions.

Free Energy Club: you must be UW Partner & customer taking at least one energy service paying via direct debit . £10 Partner application free/£3 monthly fee applies. Free Energy will be applied as a bill credit. Max credit of £150 for each qualifying month. At least 3 months of initial qualifying Partner referral activity required. Subject to ++terms and conditions++.

Registered in England. Company number: 04594421 Utility Warehouse Limited is authorised and regulated by the Financial Conduct Authority