Fixed tariff: only available to eligible customers who take two or more bundle services (bundle services are energy, broadband and mobile). Smart meter required. Full details, eligibility and terms available at UW terms and conditions.
£400 to help you switch: When you take a 3 or 4+ Service Bundle, we’ll give you credit up to £400 towards any termination fees (excluding Home Insurance) you have to pay your current providers. You’ll need to return any equipment and pay for services you used before you cancel. Additional requirements apply to customers who are tenants. Further terms apply see our Residential Products and Services terms and conditions here.
Cashback: you can earn unlimited cashback at the relevant % from our retail partners each month. Purchases from other retailers are eligible for cashback of 1% on spend, subject to cashback caps which vary depending on the number of services you have taken out. You are only eligible to receive the 1% cashback at other retailers if you are not engaged in debt collection proceedings with UW – and have at least one of the following services live at the time of billing: Mobile, Broadband (Broadband and/or Home Phone) or Energy. See our Cashback Card terms and conditions here.
Cashback Card Trial: Get three months free cashback on everyday spending at major retailers. £3 per month after trial – no contract, cancel any time. See terms and conditions here.
Cashback Card Credit: New UW homeowner and tenant customers only. Welcome Bonus (£50-£150) based on Bundle Services taken at sign-up (excludes Home Insurance). Direct debit required. 12-month clawback applies if Bundle Services cancelled. Energy or Broadband required for £100/£150 Bundle Service bonus. For full terms click here.
Cashback Savings: Calculated using the average cashback earned between 01-01-2024 to 29-12-2024 (52 weeks) by the top 10% of active account holders (customers who used their card at least once a week during this period). This figure excludes customers who won 100% cashback through the Cashback Magic promotion.
The UW cashback card is issued by PSI-Pay Ltd pursuant to a license by Mastercard International Incorporated. PSI-Pay Ltd is regulated by the Financial Conduct Authority (FCA) under the electronic Money Regulations 2011 (FCA register number 900011) for the issuing of electronic money. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Our cashback card provider PSI-Pay Ltd is an authorised e-money institution. E-money is not subject to Finance Services Compensation Scheme protection in the way bank deposits are, but it is subject to “safeguarding” requirements. In the unlikely event of insolvency, this means there will be a pool of funds from which cashback card customers would be repaid (subject to certain deductions for associated insolvency costs).
Broadband Saving Estimate: Switching to UW Full Fibre broadband after your initial contract with current supplier has ended could save you £44 a year. This calculation is based on the average UW saving of our Full Fibre 150 tariff vs BT, EE, Plusnet, Sky, Talk Talk, Virgin and Vodafone’s closest equivalent tariff (£134.45) over three years. Correct as of 17/04/26.
UW Price Pledge: Eligible new customers (joining on or after 22 April 2024) who take 3 or more qualifying services and regularly use their Cashback Card. If a customer doesn’t save with UW (incl. Cashback) in their first year vs their previous provider (or cheapest major provider where applicable), they can apply to claim the UW Price Pledge between 12–15 months after their sign-up date; the pledge & no exit fees only applies to qualifying services taken at sign-up. When you claim, we’ll assume an average Cashback Card saving of £160 a year (based on customer usage data from 03/04/23 to 31/03/24, for users who earned Cashback at least once a week, excluding promotional activities) or your actual Cashback saving if higher. Full details, eligibility and terms available here.
Boiler & Home Cover Offer: Annual policy. First 3 months free (£0), £25/month for months 4–12. First-year cost: £225 (usually £300). New and existing homeowner customers only. Offer available for policies purchased between 01/06/26 and 31/07/26 (inclusive). Full coverage details here. Terms and conditions here.
Repairs to faults discovered during your annual boiler service will be completed with zero excess (normally £60) and no impact on your renewal price. Immediate claims following the service appointment where the engineer discovers a fault during the service visit only. Pre-existing issues or faults already known to the customer excluded. Repair work must be authorised by our claims handler and completed by our approved contractors. Policy terms, conditions, exclusions and claim limits apply.
Boiler, plumbing, electrics, drainage & pest cover exclusions apply. Please refer to the Boiler & Home Cover policy documents of what is and is not covered.
Our Boiler & Home Cover has been given stars by independent consumer expert, Moneyfacts (2026).
